Shipping Policy

Shipping Policy

Thank you for shopping with us! We strive to ensure that your order reaches you in a timely manner and in perfect condition. Please take a moment to review our shipping policy:

 Processing Time:

  • Orders are typically processed and dispatched within 1-3 business days after payment confirmation, excluding weekends and holidays.
  • During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience during these times.

 Shipping Methods:

  • We offer several shipping options to cater to your needs, including standard, expedited, and express shipping.
  • The available shipping methods for your location will be displayed during checkout.

 Shipping Rates:

  • Shipping rates vary depending on the shipping method selected, the weight of the package, and the destination.
  • You can view the shipping costs for your order during the checkout process before making payment.

 Estimated Delivery Time:

  • Delivery times vary depending on the shipping method chosen and the destination.
  • Standard shipping typically takes between 3-7 business days for domestic orders and 7-21 business days for international orders.
  • Expedited and express shipping options are available for faster delivery.

 Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
  • You can track the status of your shipment using the provided tracking number on our website or the courier's website.

 International Shipping:

  • We offer international shipping to select countries.
  • Please note that international orders may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates.
  • Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

 Shipping Restrictions:

  • Some items may be restricted from international shipping due to customs regulations or carrier restrictions.
  • We do not ship to P.O. boxes. Please provide a physical address for delivery.

 Order Status and Support:

  • If you have any questions or concerns about your order, please don't hesitate to contact our customer support team. We're here to help!
  • You can check the status of your order by logging into your account on our website or contacting us directly.

 Delivery Problems:

  • In the rare event that your order is lost or damaged during transit, please contact us immediately so we can assist you in resolving the issue.
  • We will work with the shipping carrier to initiate an investigation and facilitate a replacement or refund for your order if necessary.

 Shipping Policy Updates:

  • We reserve the right to update our shipping policy at any time without prior notice. Any changes will be reflected on this page.

If you have any further questions or need assistance, please feel free to reach out to us. Thank you for choosing Shop joy!